Transfer calls on your business landline
This article covers how to transfer calls on a business landline.
Multiple phone lines at one address?
Yes, we're happy to install extra phone lines for our customers - please call us
When does broadband data renew?
Your data allowance renews on the first of each month. If you're on an Unlimited plan then there is no renewal date.
Can I have 2 phone lines with different providers?
Yes, you can. As long as your address is within our network coverage area, we can most likely install a phone line for you. There is no need to disconnect the line you have connected with another provider. You will need at least one jackpoint dedicated to the line we provide.
Caller ID for home phone not working?
If you have one of the old standalone Caller Display (Caller ID) devices:
Can I transfer my 0800 number to One NZ?
Yes. Toll free number portability allows a customer to change their service provider while keeping their toll free number.
Broadband | About monitored alarms
If you have ADSL, VDSL, cable, HFC or fibre broadband, please check with your alarm provider to see if your alarm is compatible with your broadband.
Where are One NZ's underground cables located?
If you need to know where a One NZ cable is buried, please contact before Udig.
Restrictions to personal Unlimited Broadband
Unlimited Broadband data use is bound by our Traffic Management Policy. Additionally, the Unlimited Data plans (like all of our Personal Broadband plans) are for residential use only and cannot be used for commercial types or activity or purposes. Non-residential, commercial purposes include (but is not limited to) selling bandwidth to third parties or running an Internet Service Provider. Residential Broadband and Fixed Line Terms and Conditions apply.
Can I get an overhead cable moved underground?
Usually, yes. However, in some instances we are unable to connect some addresses with an underground cable. If you want your existing cable connection placed underground, please call us.