Add a home phone to a broadband account
It's quick and easy to add home phone and calling to your account. Simply grab your current home phone account details, login to My One NZ and click the big red 'add home phone' button you'll see on the first screen - then just follow the step-by-step instructions.
Fibre | About your installation
Find out more about getting fibre broadband and what's involved.
Ultra Hub | Find expected Wi-Fi speed
This article explains how you can check what Wi-Fi speeds you can expect from devices connected to either the Ultra Hub or Ultra Hub Plus
Just joined One NZ and got a bill from previous provider?
As most providers bill in advance your bill may have generated before the transfer to us was completed. After your next billing date you should receive a final bill from your previous provider with any required adjustments.
Business broadband | How do I change my plan?
Want to change your business broadband plan?
About Talk 2 nz + aus home phone plan
Your Talk 2 NZ + Aus plan provides free residential voice calls of up to two hours to landlines in New Zealand and Australia Talk 2 NZ + Aus does not include calls to Norfolk Island so these will be charged in addition to your talk plan.
Forward home phone callers to another number (HFC)
This article covers how, using Call Forward on your home phone, your caller can have their call transferred to another number that you have set up previously. You set the number to be called and control the times when calls will be transferred, including different times during the week and the weekend. There is a monthly fee for Call Forward.
Parental control options on your modem
This page explains how you can control what anyone connecting to the Internet through your modem can access and when.
Set up your Wi-Fi Booster
Wi-Fi Booster was placed on stop sell as of 14th September 2020 and is no longer available.
What is DNS?
This article gives you a quick overview of Domain Name System (DNS) and how it influences your website, email address etc.