This article describes what numbers One NZ uses to call our customers so you can check if you've received is from us.

Sales

0800 777 443 - used by our sales team about new products or services.

Please note: It's an outbound number only (i.e. you can't call us back on that number) so the best number to call us back on is our customer service centre number: 777 from mobile or 0800 800 021 from any phone.

09 9830799 - this is used by our sales team about new products or services.

It's an outbound number only so the best number to call us back on is our customer service centre number: 777 from a mobile phone, or 0800 800 021 from any phone.

The numbers 09 9255508 and 09 9255509 are also used by our Outbound Calling Team for any New products or Services and Changes.

Customer service

0800 800 021 - used by our customer service centre.

Online Shop

0800 837 867 - this number is used by our shop team to talk about a purchase you may have made.

Accounts

0800 080 157 - Used by our Accounts team

One NZ Retail

09 9051600 - This is used by our Retail Team to contact our Business customers.
09 9051601 - This is used by our Retail Team to contact our Consumer customers.
0800 434 448 - This is used by our Retail Support Team.

You can call back these Retail numbers for more information.