Account Details | How to find your customer/account number
This article explains where you can find your One NZ account number.
One NZ B and C bill | Summary
We try and make your Broadband and phone bill as simple to understand as possible.
One Business with Webex and SIP | Your bill
This article details what is included in your One Business with Webex or SIP bill.
Just joined One NZ and got a bill from previous provider?
As most providers bill in advance your bill may have generated before the transfer to us was completed. After your next billing date you should receive a final bill from your previous provider with any required adjustments.
My One NZ | View your bill
View your latest and previous bills in the My One NZ app or online.
Can I use my online bill for tax purposes?
Yes. If you have already received a tax invoice either by mail or electronically it becomes a copy of the tax invoice for the purposes of the Goods and Services Tax Act 1985. Copy tax invoices can be used for claiming input tax credits, however an input tax credit can only be claimed once in relation to this mobile service.
One Business with Webex and One NZ SIP | Part-month charges
This article explains how part month charges will appear on your bill.
Billing | Should I Choose One NZ A, B or C?
If you are not sure which bill type you have, this will help you to find it.
My One NZ | Stop Bill TXT notifications
For mobile customers, you can easily change your bill settings in My One NZ. Steps to stop receiving TXTs about a Bill in My One NZ
Billing | About GST rounding
GST rounding is a well-known accounting issue that arises when you work backwards from a GST inclusive price.