What does REF:TCL on my bill mean?
Details about the REF:TCL reference on a bill
Billing | Changes when you switch to Fibre broadband
Details on what happens to your bill when you change to Fibre
About late payment fees
What is a late payment fee
About bill dates
Knowing the billing date for your account is important. It's the date your bill is generated, any Add-ons renew (if you have any) and the due date for your payment is calculated from.
About the credit or debit card surcharge fee
About the surcharge fee for online credit and debit card payments.
Payments | Missing payments from your bill
This article explains what you can do if a payment you have made has not been applied to your account.
Payments| Pay with internet banking
This article contains steps on paying your One NZ bill using internet banking.
Roaming | How it is shown on your bill
This article provides details on how different kinds of roaming appear on your bill if you have a One NZ A account.
Mobile | About TXT-a-park
This article describes how to use your mobile to pay for your parking without cash.
About Early Termination Fees
Find out when an Early Termination Fee may apply, how it’s calculated and where to find it on your bill.