What or where is my One NZ account number?
Your customer number, or account number, is shown on your monthly bill, top right of the document.
One NZ B and C bill | Summary
We try and make your One NZ Fixed Line and Broadband bill as simple to understand as possible but below are some answers to the most frequent questions we get.
Your bill | One Business with Webex and SIP
If you have One Business with Webex and/or SIP, you will get a bill each month. Your first bill will be different to an average month as we bill in advance for access and arrears for calls or usage.
Prepay Auto Top Up | Cancel Auto Top Up
This page explains how you can cancel an Auto Top Up that you previously set up.
I used my services, but didn't get a bill?
We will only send you a bill when the total is more than $5. If the amount you owe is less than $5 we don't send you a monthly bill, and that balance gets added to your next bill.
Just joined One NZ and got a bill from previous provider?
As most providers bill in advance your bill may have generated before the transfer to us was completed. After your next billing date you should receive a final bill from your previous provider with any required adjustments.
Direct Debit | Payment didn't go through
This article explains why a payment made through Direct Debit may not have been processed.
Home phone | Two letter codes on your bill
You may notice two letter codes attached to some of your billed calls. These are Chorus Service Charge codes.
About credit card payment security on our website
This article covers the security in place on our website regarding the use of credit cards for payments. Payment Express We use an industry certified payment solution from Payment Express. Both Payment Express and ourselves are committed to providing you with an easy and safe way to make payments online.
My One NZ | View Bill
This article explains how you can use the My One NZ to view your bill.