Can I use my online bill for tax purposes?
Yes. If you have already received a tax invoice either by mail or electronically it becomes a copy of the tax invoice for the purposes of the Goods and Services Tax Act 1985. Copy tax invoices can be used for claiming input tax credits, however an input tax credit can only be claimed once in relation to this mobile service.
One Business with Webex and One NZ SIP | Part-month charges
This article explains how part month charges will appear on your bill.
Billing | Should I Choose One NZ A, B or C?
If you are not sure which bill type you have, this will help you to find it.
Credits and adjustments - Home phone and Broadband
Any credits and adjustments will be shown in the itemisation section of your bill. These may show if you have recently changed or cancelled any plan. All prices exclude GST but will be added in the month's total.
Stop the TXTs about a bill
For mobile customers, you can easily change your bill settings in My One NZ.
Can I have more than one Wireless Broadband service on my bill?
Yes, each Wireless Broadband service (Rural or Home Wireless Broadband) will need to be setup and installed separately but can appear on the same bill.
Can I change when I get my mobile bill?
To change your monthly bill cycle contact us to arrange this for you. To see what your bill cycle is (the date your billing month rolls over and starts again with new minutes etc) have a look on your bill.
Billing | About GST rounding
GST rounding is a well-known accounting issue that arises when you work backwards from a GST inclusive price.
What does REF:TCL on my bill mean?
Details about the REF:TCL reference on a bill
Billing | Changes when you switch to Fibre broadband
Details on what happens to your bill when you change to Fibre