Emergency Preparedness | Tips and Advice
This article provides tips and advice on how to prepare for emergencies and keep your telecommunications services running during severe weather events or other emergency situations.
Calling an overseas mobile number from a landline?
Details on what happens if you call a mobile number that is overseas from your landline
Phone and Faxline service | About
This article explains what our phone and faxline service is.
Multiple phone lines at one address?
Yes, we're happy to install extra phone lines for our customers - please call us
Can I have 2 phone lines with different providers?
Yes, you can. As long as your address is within our network coverage area, we can most likely install a phone line for you. There is no need to disconnect the line you have connected with another provider. You will need at least one jackpoint dedicated to the line we provide.
Caller ID for home phone not working?
If you have one of the old standalone Caller Display (Caller ID) devices:
Can I transfer my 0800 number to One NZ?
Yes. Toll free number portability allows a customer to change their service provider while keeping their toll free number.
Can I choose my new home phone number?
When setting up a new home phone number we can offer you various options on your phone number.
About Emergency Services on 111
This article contains details about emergency calls made on 111.
Make a toll call
With our home phone and calling you just need to pick up the phone and dial directly. Only some customers with traditional fixed line calling will be able to use 059 or 0161. If you dial 059 (or 0161) from your traditional fixed landline before making a call, these calls won't be included as part of your talk plan and you'll be charged Spark's retail rates on your fixed line and broadband bill.