SIM Cards

eSIM | About

This article contains information about eSIMs, including what it is, how to get an eSIM, how it works

eSIM | Troubleshooting

This article contains information about OneNumber and eSIM

Unregistered SIM or Not Registered on Network message

This message will be caused by either a locked/defective phone, or a faulty SIM card.

Mobile | Data isn't working on a new SIM card

This article contains steps to get mobile data working with a new SIM card.

Use SIM swap to replace a lost/stolen SIM card

SIM swap is the best way to replace your lost or stolen SIM card if you have the following:

SIM Swap | Frequently Asked Questions

This article contains details on how to move your number to a new SIM

Call operator services' or 'phone definitely locked'

If a mobile phone's security code is entered incorrectly 10 times, your SIM card is permanently damaged preventing its reuse.

Moving to One NZ | Do I need a new SIM card?

Details about using your SIM when you move to One NZ

Mobile | Set up a new mobile phone

This article gives you the steps to follow to get a Mobile Device up and running.

Turn a Micro SIM into a standard SIM

You can use an adaptor to convert your Micro SIM back to the larger sized Standard SIM - just pop into one of our retail stores and we'll give you an adaptor for free.

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