Do I get charged for TXTs that are not received?
Charges apply from the time you send a TXT, we can't guarantee that the message will be received but we'll keep trying to deliver it for 2 days. Messages that are sent but not received will still be charged.
Can I share Add-Ons with the sharing group
You can only share data Add-Ons between Red Share plans and the Red+ package. Any other calling or TXT related Add-Ons cannot be shared with other members in the sharing group.
My BestMate has gone overseas
If someone listed as part of your BestMate Add-On goes overseas, they will pay to receive calls from you.
Mobile Number Portability (MNP) | Port from One NZ
This article explains how to move your number over to another network; What happens with your final bill or Prepay balance
Early Termination Charges | BizMobile
If you have signed up for the BizMobile service for a minimum term, and before the end of that minimum term:
Mobile | Set up a new mobile phone
This article gives you the steps to follow to get a Mobile Device up and running.
Mobile | Roaming with your One NZ mobile
This article contains information about roaming with your One NZ Mobile overseas
MyBusiness FAQs
The most common questions and answers for the MyBusiness service for advanced reporting and invoice analysis of your company's call usage (both mobile and landline).
Premium TXT | I haven't received content I paid for
Contact the relevant Premium TXT service provider. Find the subscription provider by downloading the list of Premium TXT Providers here.
How secure is One NZ's mobile network?
The high security connection of the underlying GSM network, coupled with application level security like VPN, provides secure end-to-end access into the corporate environment.