My One NZ | Adjust your Prepay MyFlex plan
From 24 September 2025, you will no longer be able to change or flex your MyFlex plan.
Mobile | Short code numbers
This article describes what mobile short codes are available
Deal with unwanted or abusive calls, TXTs or PXTs
This article contains details on what to do if you are receiving unwanted or abusive communications.
Bring your Mobile number or Home Phone number to One NZ
Learn how to transfer your mobile number or your home phone number with another provider - across to One NZ.
Mobile | Fix mobile data issues
This page explains how you can troubleshoot no internet connection problems on your Mobile Phone.
Mobile | Fix problems with making and receiving calls
This page explains how you can troubleshoot making or receiving calls from your mobile phone.
Are emails from no-reply@one.nz safe to open?
Yes - this email is from us, providing you with information about products, services and/or offers.
Are emails from no-reply@vngs.co.nz safe to open?
Yes - this email is from One NZ Next Generation Services which is part of One NZ.
About sending PXTs (MMS messages)
A PXT message is picture messaging or multimedia, also known as MMS.
Mobile | 'Emergency Calls Only' message showing
You may see a "No service" message instead.