Caller ID | Block Caller ID for Mobile and Wireless Broadband phones
This article explains how you can prevent your name or number being shown when you call another mobile. Some mobiles let you turn off Caller ID permanently, others for the next call only.
Mobile Voicemail | Resolve Issues
This article covers the most common mobile voicemail issues and solutions.
Mobile | Forward a call
How it works This service is already active on your mobile. If your phone is off, outside our coverage area or you don't answer within 20 seconds, callForward sends the call to voicemail or to another number specified by you. You can also choose to forward all calls immediately, for those times when you can't answer.
Vulnerable Consumers
You should know
My One NZ | Adjust your Prepay MyFlex plan
From 24 September 2025, you will no longer be able to change or flex your MyFlex plan.
Mobile | Short code numbers
This article describes what mobile short codes are available
Deal with unwanted or abusive calls, TXTs or PXTs
This article contains details on what to do if you are receiving unwanted or abusive communications.
Bring your Mobile number or Home Phone number to One NZ
Learn how to transfer your mobile number or your home phone number with another provider - across to One NZ.
Mobile | Fix mobile data issues
This page explains how you can troubleshoot no internet connection problems on your Mobile Phone.
Mobile | Fix problems with making and receiving calls
This page explains how you can troubleshoot making or receiving calls from your mobile phone.