Home Phone Wireless - Device Guides
Your Home Phone Wireless service is delivered over our mobile network but the handsets we offer for this service are quite different to a normal mobile phone.
About known TXT and email hoaxes
This article contains details about TXT and email scams that we know.
Block List | About
This article describes what Block List is and how it works.
Guide to unlock the Huawei Y5 2017
Unlock instructions for the Huawei Y5 2017
Deactivated SIM card?
If you have entered your PUK Code too many times, your SIM card will be permanently blocked and you will not be able to access any contacts or information on that SIM card or use it in your mobile to make calls etc.
Guide to unlock the Huawei Y6 2018
This page explains how you can unlock the Huawei Y6 2018.
Wireless Broadband | Fix No Internet Issues
This article provides steps to help you troubleshoot issues when your Wireless Broadband modem can't connect to the internet via our 4G mobile network.
Guide to unlock the Mobiwire Dakota phone
The unlock code we sent you is an alpha numeric code. Please follow the steps below carefully. They are different for each phone.
I am deaf / have hearing loss. How can I contact you?
This page provides options for contacting us if you are a person who is deaf or has hearing loss. New Zealand Relay Service What is NZ Relay?
Prepay | When does Prepay credit expire
This article explains how long credit added to a Prepay number lasts for.