Mobile | About Account Security PINs
This article explains why we use security PINs on your Mobile account.
About the Call Forward service
If you set up Call Forward, when a caller reaches your Voice Mail they can press 0 to forward their call to an alternative number your choice. You can change the number, or turn this feature on and off to suit your needs.
How can I tell if it's a One NZ mobile number?
Just free TXT the person's number to 300, and we'll TXT you back to let you know if they are currently on the One NZ network.
Premium TXTs | Stop receiving Premium TXT alerts
This article explains how to stop receiving Premium TXTs
Prepay | Find your mobile serial number
This article explains where you can find your serial number on your Prepay Mobile.
Find a mobile IMEI number
Your mobile device's IMEI (International Mobile Station Equipment Identity) number is a unique identifier used by our network to recognise your device. We will sometimes ask you for your IMEI number to help us to help you with your device.
About mobile data charges
Mobile data is central to how most people use their smartphone, powering apps like maps, social media, video and picture messaging and so much more. However, we want to make sure that you're always in control of your data spend.
Wireless Broadband | Modem deliveries
This article covers modem deliveries for Wireless Broadband connections.
SIM cards for iPad
iPads use different SIM cards depending on which model you have. Any of our retail stores can provide you with the right SIM card for your iPad. The majority of iPads use a Nano-SIM except for iPad with Retina which uses a Micro-SIM.
My One NZ | Change the Primary Connection
This page explains how you can change your Primary Connection in My One NZ. Before you beginYour Primary Connection is the one that is listed first in the Account Summary page - it controls some self-service options.