Wireless Broadband | Equipment ownership
The equipment belongs to you. However, your Rural Wireless Broadband antenna is fixed by an installer in a location where it gets the best possible connection and should not be moved by you.
Using iPads on One NZ Mobile Broadband
Already got your iPad?
Home Phone Wireless | Turn off voicemail
If you no longer want voicemail, you'll need to tell us to turn it off - you can do this at any time. Just give us a call on 777 from your phone.
How to get One NZ Rewards?
You can get One NZ Rewards by going to https://one.nz/rewards.
Guide to unlock the Alcatel 20.45 phone
The unlock code we sent you is an alpha numeric code. Please follow the steps below carefully. They are different for each phone.
Business | Why do I have to give 30 days notice to cancel my account?
The obligation to give 30 days' notice in our agreements is mutual. It means that we can't turn your services off one day without telling you. If we do need to end our agreement you will have 30 days to locate another service provider and smoothly transition to their services. We realise that if we didn't give you any notice that would be inconvenient for your business.
Stop the TXTs about a bill
For mobile customers, you can easily change your bill settings in My One NZ.
Guide to unlock the Vodafone Smart First 7 phone
The unlock code we sent you is an alpha numeric code. Please follow the steps below carefully. They are different for each phone.
Mobile | Turn background data off
This article explains how to turn off background data to save data.
What is unmetered data?
Unmetered data is data usage which does not incur any data charges or reduce your allocated data bundle.