The unlock code we sent you is an alpha numeric code. Please follow the steps below carefully. They are different for each phone.
- You will not need Wi-Fi to complete the unlock.
Unlock instructions for the Alcatel 20.45
- Power off the device
- Insert a non-One NZ SIM card
- Power on the handset. The device will display "Network locked" or "SIM ME lock"
- Enter the SIM unlock code sent to you by email
- Select "OK" - the handset is now successfully unlocked.
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Please note: We cannot guarantee that an unlocked phone will be compatible with another network.
This is because different networks may use different technologies and frequencies. Please check compatibility requirements with the destination network provider.
Important: Do not try to guess, or make up, your unlock code.
If our instructions are not followed carefully and you enter an incorrect code multiple times, you may lock your phone completely. If, after three attempts, your phone does not unlock please call us on 0800 837 867 (Mon-Fri, 8am-6pm). We can only help with unlocking One New Zealand mobile devices purchased from an authorised One NZ retailer that hasn't been tampered with, is not 'jail broken' or flashed.