What are the One NZ mobile network frequencies?
Experiencing 4G dropped calls?
Change or transfer your One NZ services to someone else
This article contains links to forms you can use to transfer your services to someone else, relocate your services to a new address or update the name on your account.
About the Rural Broadband Initiative (RBI)
The Rural Broadband Initiative (RBI) has brought better broadband coverage and speeds to rural areas of New Zealand, delivering broadband to around 275,000 rural households.
My One NZ | Add a service
This article explains how you can add a Pay Monthly or a Broadband service to your account in My One NZ
Mobile | 4G Summary
This article explains what 4G is and how it works
I got a TXT about my mobile voicemail security?
If your mobile voicemail PIN is changed, or more than three incorrect attempts have been made to access your voicemail, we will let you know via TXT so you can make sure your personal messages stay safe.
Mobile | Video Call Issues
This article explains why your video call may fail or disconnect.
Billing | Should I Choose One NZ A, B or C?
If you are not sure which bill type you have, this will help you to find it.
Android | Find your lost mobile
This article covers how you can find your Android mobile, if you've misplaced it.
Guide to unlock the Alcatel 20.00 phone
The unlock code we sent you is an alpha numeric code. Please follow the steps below carefully. They are different for each phone.