Can I set up both Prepay Auto Top Up options?
You can set up a number with a TXT me first Auto Top Up, or an Auto Top Up but you cannot set up a number to have both types of Auto Top Up.
Find an overseas number
Call International directory enquiries on 0172. Please be aware that there will be an on-charged cost from Directory Assistance for this service.
Roaming | Calling 777 or 888
This article explains how you can contact our customer car teams while roaming overseas.
What are the One NZ mobile network frequencies?
Experiencing 4G dropped calls?
Change or transfer your One NZ services to someone else
This article contains links to forms you can use to transfer your services to someone else, relocate your services to a new address or update the name on your account.
About the Rural Broadband Initiative (RBI)
The Rural Broadband Initiative (RBI) has delivered better broadband coverage and speeds to rural areas of New Zealand, bringing rural broadband to around 275,000 rural households.
My One NZ | Add a service
This article explains how you can add a Pay Monthly or a Broadband service to your account in My One NZ
Mobile | 4G Summary
This article explains what 4G is and how it works
I got a TXT about my mobile voicemail security?
If your mobile voicemail PIN is changed, or more than three incorrect attempts have been made to access your voicemail, we will let you know via TXT so you can make sure your personal messages stay safe.
Mobile | Video Call Issues
This article explains why your video call may fail or disconnect.