Prepay | About MyFlex

Published on: 20/10/2025 09:38 AM

This article explains some details about the MyFlex plan.

What is the MyFlex plan?

Our MyFlex plan lets you pick the level of data, calling minutes, and TXTs to fit you perfectly.

MyFlex Prepay is no longer available for purchase. For Prepay see the new Prepay Plus plan.

Existing customers

If you are already on MyFlex you can stay on this plan, however, there is no longer an option to flex or make changes.

You should know

Calls to Australia

Calls to Australia are included in all MyFlex plans (including all MyFlex pre-set configurations/plans and MyFlex configurations/plans you design yourself).

If you have used all the minutes from your plan or have not renewed your plan, then calls to Australia will cost you $0.89 per minute - see the casual rates below.

Casual Rates

Casual rates apply in the following scenarios:

You use all of your included allowance (including any Add-Ons or Deals).
There is not enough credit to renew your plan.

You can view your casual rates in My One NZ .

Prepay Deals and Rewards

As one of our customers, you can get rewarded with exclusive:

Prepay Deals every week with personalised data, minutes and TXT just for you.
Movie, music, and sports offers on any day.

More about buying Prepay Deals through My One NZ >
More about Rewards >

Learn about our carry over allowances >

Frequently Asked Questions.

How long does my plan last?

MyFlex plan allowances are valid for 28 days.

Will my unused entitlements carry over to the next renewal date?

Yes absolutely!
As long as you have sufficient credit for your plan to renew. If you do not have enough credit on renewal day, you have 48 hours from when your plan goes on hold to renew it and keep any unused or carry over minutes, TXTs and data.

After the 48 hours from when your plan goes on hold, if there's still not enough credit then the plan does not renew and you'll lose any unused or carry over minutes, TXTs and data.

How much of my allowances can I carry over?

As a MyFlex customer, you can carry over up to 500 unused minutes, 500 unused TXTs and up to 3.5GB of unused data when your plan renews.

What happens if I don't have enough credit on my renewal date?

If you don't have enough credit on your plan renewal day, you have 48 hours from when your plan goes on hold to renew it, and to keep your carry over balance.

What happens if I run out of data, minutes or TXTs before my renewal date?

If you run out of data, minutes or TXT before your renewal date, you'll be charged at a casual rate for any data, calls and TXT you make.
To help you stay connected, you can buy extra data, minutes or TXT boost Add-Ons to get you through your next renewal date, or move to one of our Prepay Plus plans.

Buy extra data, minutes or TXT boost Add-Ons to get you through to your next renewal date.