Just joined One NZ and got a bill from previous provider?
As most providers bill in advance your bill may have generated before the transfer to us was completed. After your next billing date you should receive a final bill from your previous provider with any required adjustments.
Business broadband | How do I change my plan?
Want to change your business broadband plan?
Forward home phone callers to another number (HFC)
This article covers how, using Call Forward on your home phone, your caller can have their call transferred to another number that you have set up previously. You set the number to be called and control the times when calls will be transferred, including different times during the week and the weekend. There is a monthly fee for Call Forward.
What is DNS?
This article gives you a quick overview of Domain Name System (DNS) and how it influences your website, email address etc.
Record your home phone mailbox name (ADSL/VDSL)
This is the name you hear when you access your mailbox.
VDSL | Is interleaving available?
Yes and it's not possible to turn interleaving off for VDSL. Instead, Dynamic Line Management will monitor the interleaving setting and increase or decrease the amount of interleaving required to make your connection stable. Interleaving is a technique for making broadband connection error correction more robust.
Can I view my mobile and broadband together in My One NZ?
Yes, you can view mobile and broadband accounts together in My One NZ via the mobile app.
Inmarsat - calls to ships
Inmarsat is a satellite system (International Marine Satellite) that allows you to place telephone calls to ships.
I can't be home for my broadband installation
If your scheduled installation date no longer works for you, you can call us to organise an alternative time.
Set up and use Easy Office
Please note: This service has been retired and is no longer for sale. it is still supported for service queries.