Are emails from no-reply@one.nz safe to open?
Yes - this email is from us, providing you with information about products, services and/or offers.
Are emails from no-reply@vngs.co.nz safe to open?
Yes - this email is from One NZ Next Generation Services which is part of One NZ.
About Viruses, Trojans and Spyware
What is a Virus?
Broadband | How to fix your internet connection
This article provides steps to help you troubleshoot Fixed-line internet connection issues.
Payments| Pay with internet banking
This article contains steps on paying your One NZ bill using internet banking.
Broadband | Fix Wi-Fi
This article provides steps to help you troubleshoot your home Wi-Fi connection between your device and your modem/router.
About early resign fees
What is an early resign fee?
Voicemail | User guides for voice calling over broadband
This article explains how to set up and manage voicemail for VoIP ADSL, VDSL, Fibre, HFC and Line Link Red home phones.
What's the Early Termination Fee on my bill?
An Early Termination Fee will appear on your bill if you've cancelled a contract for your plan before it's due to finish. It appears in the Itemisation section of your bill.