About multiple broadband connections on the same account
You can have more than one broadband connection on the same account if the connection is:
Isolation Test | Troubleshoot your broadband or home phone
This article explains what an Isolation Test is, and how you can perform this test to troubleshoot a broadband or home phone service.
About known TXT and email hoaxes
This article contains details about TXT and email scams that we know.
About One NZ and IPv6
This article covers the use of IPv6 on the One NZ broadband or fixed networks.
Broadband | Modem replacement
This article contains details about whats covered if you a replacement modem.
What is interleaving and its benefits?
Interleaving is a form of error correction used when transmitting data over a network, in particular, via broadband. It helps to ensure that the information sent from one part of a network reaches another part of the network intact - i.e. when you send an email, it makes sure the person receiving your email sees it the way you intended.
I am deaf / have hearing loss. How can I contact you?
This page provides options for contacting us if you are a person who is deaf or has hearing loss. New Zealand Relay Service What is NZ Relay?
Part-month charges on your bill
A part-month charge may appear on your bill if you're a new customer or an existing customer who has changed plans part-way through your billing cycle.
Broadband and home phone | About bill dates
When you set up a new home phone and broadband account with us, you're assigned a date that your billing cycle starts on each month.
Voicemail | Setup home phone voicemail notifications (HFC)
This article explains how to set up notifications for your Voicemail on an HFC connection