Change your home phone voicemail PIN (ADSL/VDSL)
You can change your voicemail PIN at any time. It must be between four and ten digits and it can't start with 0 or be the last four digits of your phone number.
What is P2P traffic?
P2P (Peer to Peer) is used to pass large amounts of data directly between specific computers on the Internet, so P2P can slow down your connection. It is also a method of File Sharing.
What is unmetered data?
Unmetered data is data usage which does not incur any data charges or reduce your allocated data bundle.
Add a reverse record for a Domain Name
What is a reverse record?
When does broadband data renew?
Your data allowance renews on the first of each month. If you're on an Unlimited plan then there is no renewal date.
Broadband | About monitored alarms
If you have ADSL, VDSL, cable, HFC or fibre broadband, please check with your alarm provider to see if your alarm is compatible with your broadband.
Where are One NZ's underground cables located?
If you need to know where a One NZ cable is buried, please contact before Udig.
Restrictions to personal Unlimited Broadband
Unlimited Broadband data use is bound by our Traffic Management Policy. Additionally, the Unlimited Data plans (like all of our Personal Broadband plans) are for residential use only and cannot be used for commercial types or activity or purposes. Non-residential, commercial purposes include (but is not limited to) selling bandwidth to third parties or running an Internet Service Provider. Residential Broadband and Fixed Line Terms and Conditions apply.
Can I get an overhead cable moved underground?
Usually, yes. However, in some instances we are unable to connect some addresses with an underground cable. If you want your existing cable connection placed underground, please call us.
About Clearnet passwords
There are a few different kinds of passwords you might have with us, each of which has a different function.