Keep your mobile number
This article contains details on how you can keep your Mobile number.
Releasing one of your company's mobile numbers
Looking to transfer ownership of one of your company's mobile numbers or simply cancel an account? No problem, call us on 888 from your mobile or contact your Account Manager and we'll simply remove the mobile number from your account, and reserve it for the person you're releasing it to.
Fees and charges FAQs | Mobile, Wireless Broadband and Home Phone Wireless
Most people pay their bill when it's due, however when you don't pay on time the cost for us to chase overdue bills is substantial.
Voice over LTE | Summary
This article provides an overview of Voice over LTE (VoLTE) technology, including what it is, key benefits, compatible devices, how it works, and frequently asked questions about using VoLTE for voice calls. What is Voice over LTE (VoLTE)?
About known TXT and email hoaxes
This article contains details about TXT and email scams that we know.
I am deaf / have hearing loss. How can I contact you?
This page provides options for contacting us if you are a person who is deaf or has hearing loss. New Zealand Relay Service What is NZ Relay?
Part-month charges on your bill
A part-month charge may appear on your bill if you're a new customer or an existing customer who has changed plans part-way through your billing cycle.
PXTs | Fix issue with sending or receiving messages
This article provides steps for agents to troubleshoot issues customers may be having with sending and receiving PXTs.
Mobile | Check if a number is with One NZ
If you're not sure of a mobile or Home Phone Wireless number's network TXT the number you're planning to call to 300, and we'll let you know if they're with One NZ.
Account Details | Change the address we provide your service
This article explains what to do if you need to change your services to a new address.