This article provides FAQs about One Business with Webex.
What is One Business with Webex?
One Business with Webex is a total cloud-based communication solution that makes costs more predictable and keeps your business better connected. More about One Business with Webex
What are the features of One Business with Webex?
Find step-by-step guide for One Business with Webex features
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What are the Fees of One Business with Webex?
What is included in the Standard install charges?
The Standard installation includes a site audit and installation of any of our hardware required to run the One Business with Webex service.
This includes (but isn't limited to) Switches, CPE and IP desk phones.
What can people expect to be charged when they dial into an audio conference?
Every customer gets a unique audio conference access Local Phone Number from the LCA of their choice. Participants who join will be charged by their provider for a call to a NZ Local phone number. This could be a Local, National, Mobile to Land or International phone call.
What are the Early Termination Charges (ETCS)?
The Early Termination Charge payable per One Business with Webex User is the current Monthly Fee multiplied by the number of months remaining of the Service Initial Term multiplied by 65%. .
It applies to each One Business with Webex User who terminates prior to the expiry of the Service Initial Term. It also applies to the remaining active users if the total number of One Business with Webex and Users drops below 80% of the Initial Agreed Users.
Payments and billing
What are the payment dates and due dates?
Your One Business bill will be available in My One NZ or MyBusiness on the nominated billing date
shown.
When does the billing start for each service or user?
Billing for the One Business with Webex service begins once the service has been activated for you. Find out more about your bill >
Technical
What are the minimum specifications to use One Business with Webex?
| Device type | Supported operating systems |
| Desktop | The latest version of Windows and Mac OS and offer support for the most recent previous version of both operating systems. |
| Mobile | The latest version of iOS and Android. We will also offer support for the most recent previous version of both mobile operating systems. |
| Tablet | The latest version of iOS and Android. We will also offer support for the most recent previous version of both tablet operating systems. |
How many users can have admin access to the self-service portal?
You decide how many users have admin access. You will be asked to nominate users to be administrators when we implement the service.
What happens if hardware breaks (phones, ATAs, switches)?
If the hardware provided by us (which is used to supply the One Broadband fixed phones) is faulty, we will provide a replacement at no extra cost.
This offer does not apply to hardware that is damaged due to user negligence.
If I have an issue with my service who should I call?
We recommend calling your normal support channels .
What internet browsers can an external party use to join a collaboration session?
External parties can join a collaboration session on:
- Safari
- Firefox
- Chrome
Internet Explorer is not supported for this feature.
How many devices can you install the One Business with Webex application on?
The One Business with Webex application can be installed on multiple eligible devices. However, it can only be used on one device at a time with the same profile.
For example, if you install the application on two tablets, you can only use it from one tablet at a time.
What happens if I try to install the application on a mobile that is not on your network?
One Business with Webex app will not work on a non-One NZmobile device.
It was designed as a service provided by us for customers who are on our eligible mobile plans.
How will the application get updated with any changes?
We will communicate with you directly if there are any changes to the application. You will be prompted to indicate whether you accept these changes when you log in.
Can I use a Blackberry or Windows phone?
You can use a BlackBerry or Windows phone but you won't be able to install the One Business with Webex app. You will also not be able to use 'presence' and 'IM'. However, you will be able to use the FAC and online portal to control their features.
Is this service supported in a Citrix environment?
No, this service will not work with Citrix.
Do you support headsets with One Business with Webex?
No, we do not support headsets. However, headsets bought in New Zealand which are compatible with the hardware being used will work.
Can I port in an existing Geographical number?
Yes, you can port in an existing geographical number (local number) from any provider that adheres the Number Administration Deed.
Does an IP desk phone need independent cat5e structured cabling?
Yes, all IP desk phones need independent cat5e structured cabling.
Will the service work when I travel outside New Zealand?
In most cases, the service will work. However, some countries are very specific about what types of traffic can be transmitted via their network. Therefore, we cannot guarantee the application will be usable outside New Zealand.
General
Is the Business Basics mobile plan eligible with One Business with Webex?
No, Business Basics is not an eligible plan with One Business with Webex.