Caller ID | Block Caller ID for Mobile and Wireless Broadband phones
This article explains how you can prevent your name or number being shown when you call another mobile. Some mobiles let you turn off Caller ID permanently, others for the next call only.
Mobile Voicemail | Resolve Issues
This article covers the most common mobile voicemail issues and solutions.
Vulnerable Consumers
You Need to Know: Your Landline Won't Work During a Power Outage
Mobile | Short code numbers
This article describes what mobile short codes are available
Deal with unwanted or abusive calls, TXTs or PXTs
This article contains details on what to do if you are receiving unwanted or abusive communications.
Bring your Mobile number or Home Phone number to One NZ
Learn how to transfer your mobile number or your home phone number with another provider - across to One NZ.
Mobile | Fix mobile data issues
This page explains how you can troubleshoot no internet connection problems on your Mobile Phone.
Mobile | Fix problems with making and receiving calls
This page explains how you can troubleshoot making or receiving calls from your mobile phone.
About emails from One NZ
Find out which email domains One NZ uses so you can check whether an email you’ve received is from us.
About PXTs (MMS messages)
Find out what PXT messages are, how they’re charged, why some TXTs may be sent as PXTs, and what to do if you’re having trouble sending or receiving them.