Broadband | How to fix your internet connection
This article provides steps to help you troubleshoot Fixed-line internet connection issues.
Payments| Pay with internet banking
This article contains steps on paying your One NZ bill using internet banking.
Broadband | Fix Wi-Fi
This article provides steps to help you troubleshoot your home Wi-Fi connection between your device and your modem/router.
About early resign fees
What is an early resign fee?
Ultra Hub | Change your WiFi name or password
Ultra Hub modem guide to personalise a Wi-Fi name and/or password
Voicemail | User guides for voice calling over broadband
This article explains how to set up and manage voicemail for VoIP ADSL, VDSL, Fibre, HFC and Line Link Red home phones.
What's the Early Termination Fee on my bill?
An Early Termination Fee will appear on your bill if you've cancelled a contract for your plan before it's due to finish. It appears in the Itemisation section of your bill.
Phone Divert | User guides for voice calling over broadband
This article explains how to set up and manage Call Diversion on VoIP for ADSL/VDSL, Fibre or HFC connections.