Wireless Broadband | Fix No Internet Issues
This article provides steps to help you troubleshoot issues when your Wireless Broadband modem can't connect to the internet via our 4G mobile network.
I am deaf / have hearing loss. How can I contact you?
This page provides options for contacting us if you are a person who is deaf or has hearing loss. New Zealand Relay Service What is NZ Relay?
Part-month charges on your bill
A part-month charge may appear on your bill if you're a new customer or an existing customer who has changed plans part-way through your billing cycle.
Broadband and home phone | About bill dates
When you set up a new home phone and broadband account with us, you're assigned a date that your billing cycle starts on each month.
Mobile | Check if a number is with One NZ
If you're not sure of a mobile or Home Phone Wireless number's network TXT the number you're planning to call to 300, and we'll let you know if they're with One NZ.
Account Details | Change the address we provide your service
This article explains what to do if you need to change your services to a new address.
My One NZ | Remove a service or account
This page explains how to remove a mobile, home phone or broadband account listed in My One NZ.
Account Details | Forgotten Security PIN
This article explains what to do if you have forgotten your PIN for your account.
Where's my nearest One NZ store?
Here's where to find your nearest One NZ store - just enter your location.(And wherever you are, the nearest one right now is our Online Store.)
About bill dates
Knowing the billing date for your account is important. It's the date your bill is generated, any Add-ons renew (if you have any) and the due date for your payment is calculated from.