Wireless Broadband | About your service
This article covers both Rural Broadband and Home Wireless Broadband services - your modem, connecting to Wi-Fi and phone service.
Move home with Home Phone Wireless
Staying in same local calling area?
4G Wireless Broadband | Can I connect multiple phones?
Yes, our technicians can install up to 3 phones in your house connecting to the wireless modem. Alternatively, you could plug these phones into a wireless phone base unit or modify your house wiring, additional charges will apply as this is not included in the standard install.
Can I view my mobile and broadband together in My One NZ?
Yes, you can view mobile and broadband accounts together in My One NZ via the mobile app.
My One NZ | How to view your bill
This article explains how you can view your bill by using My One NZ.
How accurate are mobile data usage notifications?
Notifications are generated in real time, however there may be odd occasions where there are slight delays in receiving. Please refer to your bill for your exact data usage.
Emergency Preparedness | Tips and Advice
This article provides tips and advice on how to prepare for emergencies and keep your telecommunications services running during severe weather events or other emergency situations.
Voicemail | User guides for Mobile and Wireless broadband
This article explains how to set up and manage your voicemail service on Mobile, Home Phone Wireless or a Wireless Broadband account.
Can I take Home Phone Wireless to the bach for the weekend?
No, the Home Phone Wireless terms and conditions state that you'll only use it at the address specified when you signed up for the service.
What are the One NZ mobile network frequencies?
Experiencing 4G dropped calls?