Put a mobile account on hold

You may temporarily suspend your Pay Monthly mobile service for a period of up to three months by giving us one month’s notice.

What do I need to do to put my mobile account on hold?

The account being placed on hold must have any overdue amount paid in full before we can put it on hold. The current amount due can be paid on the next due date, however, we recommend paying it in full at the time of placing the account on hold to ensure the payment doesn't fall late.

You can call us on 777 or 0800 800 021 if you are personal customer 

Or call 888 or 0800 400 888 if you are a business customer

What else do I need to know?

  • An account can only be placed on hold once within any 12-month period.
  • Any Add-On bundles on your plan, will need to be removed and re-added manually as they are not suspended. When they are re-added they will be pro-rated until the next bill cycle date.

View all of our Mobile Terms and Conditions.

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