Before you come into store, you'll need to back up your personal data. Personal data can be photos, videos, documents, contact numbers, etc. If you hand over your phone and your data has not been backed up, you won't be able to access it again.


We've linked below websites showing examples of the process:

Android to Android

• How to back up your Android phone or tablet (androidpolice.com)

We also recommend looking at your phone manufacture website for specific options to help with your phone make/model.

Apple to Apple

• Use iCloud to transfer data from your previous iOS or iPadOS device to your new iPhone, iPad, or iPod touch (Apple Support)
• Use Quick Start to transfer data to a new iPhone or iPad (Apple Support)

Apple to Android

• How to switch from iPhone to Android: Sync your contacts, photos, more (androidauthority.com)
• Switch From iPhone to Android Seamlessly (Android)

Android to Apple

• Move from Android to iPhone, iPad, or iPod touch (Apple Support)

A phone is considered to be in good condition if it is fully functional and not physically damaged as reasonably determined by our agents when you bring it into store to redeem your new phone. The checks the agent will do to determine the phones condition will be:

• powers on, holds a charge for a reasonable period and the battery health is above 85%;
• has a correctly functioning display, buttons, cameras, Wi-Fi, Bluetooth, and face ID (where applicable) and is able to make and receive calls without issue;
• is free of cosmetic damage, including chips on the screen or casing, heavy or deep scratching on the casing or screen or cracks on the casing or screen (or screen issues such as green lines, pink screen, dead pixels/light spots, touch screen issues, screen burn or display defects); and
• does not have any missing, disassembled, customised or non-genuine parts (other than parts used for repair under a manufacturer's warranty or under the Consumer Guarantees Act 1993 or Fair Trading Act 1986).

• Make sure you can log in your Apple iCloud/Google account. When you come in store, you'll be asked to delete your Apple iCloud/Google ID from your phone before we can upgrade your phone - if your phone is in good condition or can be repaired and reset, this allows your phone to be repurposed.

Check you have a valid ID

This could be as low as $0 - but there are a few things we consider which may up your fee:

• how many months you may have left, in relation to the length of your term
• condition of your phone

Example:

You purchase a new phone on a 24 month interest free term with a pay monthly mobile plan. One Upgrade is added during purchase.

9 months later: A new phone is released and you want to upgrade early. Your phone is in good condition and there are more than 12 months remaining on your interest free plan. You can redeem One Upgrade by returning your phone to us, paying a one off redemption fee of $99 and getting your new phone on interest free with a pay monthly mobile plan. Subject to credit assessment.



See our redemption table below:

Interest free term	Term left	Fee if good condition	Fee if damaged
12 months	Less than 6 months	$0	$99
	6 months or more	$99	$299
24 or 36 months	Less than 12 months	$0	$99
	12 months or more	$99	$299

You can redeem One Upgrade any time during your interest free term - just as long as it's been 30 days since you bought it.