Mobile | Difference between video downloads and streaming
This article explains the difference between downloading videos to your mobile device compared to streaming them to your device.
I have both iOS and Android devices. Can both be enrolled in the Device Enrolment Program (DEP)?
Only Apple's iOS devices can be enrolled in the Apple Deployment program.
Top up | One NZ website
You can Top up your own or someone else's Prepay connection by visiting our website.
Just joined One NZ and got a bill from previous provider?
As most providers bill in advance your bill may have generated before the transfer to us was completed. After your next billing date you should receive a final bill from your previous provider with any required adjustments.
How many TXTs can I store, what happens if my phone is off?
This depends on your phone, most will allow you to store several hundred TXTs but if you need to know check out your mobile's device guide.
Do I get charged for TXTs that are not received?
Charges apply from the time you send a TXT, we can't guarantee that the message will be received but we'll keep trying to deliver it for 2 days. Messages that are sent but not received will still be charged.
Prepay Auto Top Up | How will I know it's worked?
This article contains details on how to know when an auto Top Up has worked
Can I share Add-Ons with the sharing group
You can only share data Add-Ons between Red Share plans and the Red+ package. Any other calling or TXT related Add-Ons cannot be shared with other members in the sharing group.
Guide to unlock a Sony Xperia E1 phone
The unlock code we sent you is an alpha numeric code. Please follow the steps below carefully. They are different for each phone.
My modem can detect a connection but is unable to establish one
If you encounter this issue, try restarting your wireless modem. You can also check the following: