HG659 | Frequently Asked Questions


This article provides answers to common questions about the HG659 modem.

Basic specifications

The One NZ VDSL Wireless Modem (Huawei HG659) wireless home gateway modem with 802.11n Wi-Fi providing:

  • Extended wireless coverage throughout your home, with high speeds for PCs and mobiles
  • 4 x Ethernet (10/100/1000 Mbps) RJ45 ports so you can connect up to 4 devices by cable
  • Gigabit Ethernet port. 2 x USB 2.0 ports let you connect and share a storage device, or a printer
  • With the next generation of Internet just around the corner, the inclusion of IPv6 support on this modem means you will be able to enjoy a new world of applications without having to upgrade.

How to plug in your modem

Find out how to plug in your wireless modem >

SIP on the wireless modem

For One NZ SIP, the factory defaults must be used and line settings are automatically provisioned at first time install or after a factory reset.

  • For third-party SIP configuration, line parameters are accessible via the Telephony menu under the Admin login for your web management page .
  • Please note: We do not provide support for third-party voice lines.

If you want to reinstate the One NZ SIP settings, you will need to carry out a Factory Reset.

I don't see any lights on my modem?

If you don't notice any lights on your Wi-Fi modem, you must check the following:

  • Your Wi-Fi power cable is plugged in to the power socket and you've got power (electricity) at home
  • Your modem is turned on (if it has an on/off button)
  • If you still don't see any lights on your modem, you can trying plugging it in to another power socket
  • If the issue continues, there is a chance the power cable or the wireless modem isn't working.

User Guide

Download the HG659 modem guide (PDF)

Back to top