This article explains how to manage Call Waiting on HFC Broadband connections.
Before you begin
Call Waiting lets you answer another call, even when you're already on the phone.
If you're talking on the phone and someone else tries to call you (local or long distance) you'll hear a 'beep' tone.
A few seconds later, you will hear the tone again. The person trying to ring you will hear the normal ringing sound. There is a monthly fee for Call Waiting .
To add Call Waiting, please call us on 0508 888 800.
Temporarily disable Call Waiting
Call Waiting can be suspended on a per-call basis, either before making a call or during an existing call.
Cancelling Call Waiting remains in effect only for that call.
Once you hang up, Call Waiting is automatically restored.
Anyone who calls you will receive a busy signal when Cancel Call Waiting is in effect.
Steps
Use Call Waiting
- To put a call on 'hold', press either the Hook, Flash or Recall button for half a second. This will put the first caller on 'hold', and connect you to the second caller
- To return to the first caller, press either the Hook, Flash or Recall button briefly. This will put the second caller on 'hold'.
- If you hang up the phone and forget that you still have another call on hold, your phone will ring within two seconds and the second caller will be back on the line.
Temporarily disable Call Waiting before placing a call
- Enter the deactivation code #29. You'll hear a second dial tone.
- Enter the number you wish to call.
Temporarily disable call waiting during a call
- While connected to a call, press the Hook, Flash or Recall button briefly and wait for the dial tone.
- Enter the deactivation code #29.
You will hear two beeps to confirm Call Waiting has been cancelled and then you'll be returned to your call.