This articles contains information on the different types of Call Forwarding available with One Business with Webex and instructions on how to both activate and deactivate the features.

In This Article:

• You should know
• Call Forwarding Types
• Setup - App
• Setup - IP Desk Phone

You should Know

• Call Forwarding cannot be set up for numbers such as emergency, international or chargeable directory assistance.
• There are no restrictions on the number of simultaneous forwarded calls.
• Please first ensure that you have downloaded the Webex App, which can be done here: https://www.webex.com/downloads.html

Call Forwarding types

The table describes the Call Forwarding types available on One Business.

Setup - App

Call Forward Always

1. Open the Webex Application
2. Ensure you are logged in
3. Navigate to Call Settings.
   For instructions on how to access the call settings for desktop and mobile, click here .
4. From the drop-down menu select Incoming Calls, then Call Forwarding
5. If you want to:
   
   • Activate it :
     
     • Toggle on Always

     • Set the phone number you would like to divert your calls to.

       Call Forwarding Always is now on

   • Deactivate it: Toggle off Always

     Call Forwarding Always is now off

Call Forward When No Answer

1. Open the Webex Application
2. Ensure you are logged in
3. Navigate to Call Settings
   For instructions on how to access the call settings for desktop and mobile, click here .
4. From the drop-down menu select Incoming Calls, then Call Forwarding
5. If you want to:
   
   • Activate It:
     
     • Toggle on When No Answer
     • Set the phone number you would like to divert your calls to

     • Set the number of rings before the direct activates

       Call Forwarding When No Answer is now on

   • Deactivate it: Toggle off When No Answer

     Call Forwarding When No Answer is now off

Call Forward When Busy

1. Open the Webex Application
2. Ensure you are logged in
3. Navigate to Call Settings
   For instructions on how to access the call settings for desktop and mobile, click here .
4. From the drop-down menu select Incoming Calls, then Call Forwarding
5. If you want to:
   
   • Activate it:
     
     • Toggle on When Busy.

     • Set the phone number you would like to divert your calls to

       Call Forwarding When Busy is now on

   • Deactivate it: Toggle off When Busy

     Call Forwarding When Busy is now off
     

Call Forward When Not Reachable

1. Open the Webex Application
2. Ensure you are logged in
3. Navigate to Call Settings
   For instructions on how to access the call settings for desktop and mobile, click here .
4. From the drop-down menu select Incoming Calls, then Call Forwarding
5. If you want to:
   
   • Activate it:
     
     • Toggle on When Not Reachable

     • Set the phone number you would like to divert your calls to

       Call Forwarding When Not Reachable is now on

   • Deactivate it: Toggle off When Not Reachable

     Call Forwarding When Not Reachable is now off
     

Call Forward Voicemail

1. Open the Webex Application.
2. Ensure you are logged in.
3. Navigate to Call Settings.
   For instructions on how to access the call settings for desktop and mobile, click here .
4. If you want to:
   

   • Activate it: From the drop-down menu select Voicemail

     Call Forwarding Voicemail is now on

   • Deactivate it: From the drop-down select Do Not Forward Calls

     Call Forwarding Voicemail is now off

Setup - IP Deskphone

Call Forwarding Always

1. Lift telephone handset
2. If you want to:
   
   • Activate it:
     
     • Dial *72
     • Enter phone number you want to forward calls to

     • Replace telephone handset

       The service is on

   • Deactivate it:
     
     • Lift telephone handset and dial *73

     • Replace telephone handset

       The service is off

Call Forwarding Busy

1. Lift telephone handset
2. If you want to:
   
   • Activate it:
     
     • Dial *90
     • Enter phone number you want to forward calls to

     • Replace telephone handset

       The service is on

   • Deactivate it:
     
     • Dial *73

     • Replace telephone handset

       The service is off

Call Forwarding No Answer

1. Lift telephone handset

2. If you want to:

   • Activate it:

     • Dial *92
     • Enter phone number you want to forward calls to

     • Replace telephone handset

       The service is on

   • Deactivate it:
     
     • Dial *93

     • Replace telephone handset

       The service is off

Call Forwarding Not Reachable

1. Lift telephone handset
2. If you want to:
   
   • Activate it:
     
     • Dial *94

     • Replace telephone handset

       The service is on

   • Deactivate it:
     
     • Dial *95

     • Replace telephone handset

       The service is off

Call Forwarding Selective

1. Lift telephone handset
2. If you want to:
   
   • Activate it:
     
     • Dial *76

     • Replace telephone handset

       The service is off

   • Deactivate it:
     
     • Dial *77

     • Replace telephone handset

       The service is off