Refurbished Mobile
Refurbished phones are pre-owned devices, that have been professionally tested, cleaned and restored, so that they work just like they should for less.
Every refurbished mobile is graded as Excellent Condition, fully tested and certified and backed by our 24-month warranty for extra peace of mind.
Refurbished mobiles are a great value option whether you are looking for a cost conscious upgrade, second phone, or someone's very first phone.
Every refurbished mobile is graded as Excellent Condition, fully tested and certified and backed by our 24-month warranty for extra peace of mind.
Refurbished mobiles are a great value option whether you are looking for a cost conscious upgrade, second phone, or someone's very first phone.
What does “Excellent condition” mean?
We only sell phones that meet our Excellent Condition standard. That means every refurbished mobile is carefully checked to make sure it looks and feels great. Which means that:
- The phone is in excellent cosmetic condition
- At least 80% battery health so you get good battery life from day one
- It may show very light signs of use, such as tiny scratches or minor marks
- No cracks, dents, or heavy wear.
Why choose One NZ Refurbished Mobile?
24-month warranty
Every refurbished mobile comes with a full 24-month warranty, giving you extra peace of mind.
Guaranteed Excellent condition
No guesswork. Every phone meets our Certified Refurbished Mobile standards and is graded Excellent Condition so you know exactly what you’re getting.
Works on the One NZ network
All our refurbished mobiles are fully compatible with the One NZ network, so they’re ready to go from day one.
Great value
Get the phone you want for less than buying new with no compromise on quality or performance. Refurbished is perfect if you are after a cost conscious phone upgrade, a second phone or someone’s very first one.
A more sustainable choice
Buying a refurbished mobile is a smarter, more sustainable way to upgrade. It helps reduce e-waste and extends the life of high-quality devices. Better for your wallet, better for the planet.
One NZ’s Refurbished Mobile process
Every refurbished phone goes through a thorough process before it reaches you. This includes professional testing and inspection, securely wiping all data to industry standards, repairing or replacing any faulty parts, and completing final quality checks to ensure it meets our Excellent Condition standard.
Upgrade smarter with One NZ Refurbished Mobile
Frequently asked questions
What does “refurbished” mean?
A refurbished phone is a pre-owned device that has been professionally checked, tested and restored so it just works the way it should.
Every refurbished phone we sell has been carefully inspected to make sure everything works properly. The phone is reset to factory settings, all previous user data is removed, and it is ready for you to set up and start using straight away.
Every refurbished phone we sell has been carefully inspected to make sure everything works properly. The phone is reset to factory settings, all previous user data is removed, and it is ready for you to set up and start using straight away.
How is a One NZ refurbished phone different from other used phones?
Buying a refurbished phone from One NZ gives you extra peace of mind.
Unlike buying second hand from a marketplace or private seller, our refurbished phones are professionally checked and must meet strict quality standards.
Every phone we sell has:
Unlike buying second hand from a marketplace or private seller, our refurbished phones are professionally checked and must meet strict quality standards.
Every phone we sell has:
- Minimal visible wear Battery health of at least 80 percent so you get good battery life from day one No heavy scratches, dents or broken parts
- So you get the savings of a used phone, with the reassurance of buying from One NZ.
What’s included when I buy a refurbished phone?
Every refurbished phone from One NZ includes:
- A full 24 month warranty
- A phone in Excellent Condition with only very minor signs of use
- Battery health of at least 80 percent
- Fresh software installed and the phone reset ready for setup
- Confirmation that all previous user data has been completely erased
Everything is ready for you to set up and start using.
Why buy refurbished instead of new?
Refurbished phones can save you hundreds of dollars compared with buying new, while still delivering great performance.
Buying refurbished is also a more sustainable choice. It helps to reduce electronic waste and gives a high quality phone a second life.
Buying refurbished is also a more sustainable choice. It helps to reduce electronic waste and gives a high quality phone a second life.
Are refurbished phones reliable?
Yes. Every refurbished phone we sell is tested to make sure everything works properly.
This includes checking the hardware, software and battery health. All phones also meet our Excellent Condition standard and are ready to work on the One NZ network.
And with a 24 month warranty , you’ve got peace of mind if something goes wrong.
This includes checking the hardware, software and battery health. All phones also meet our Excellent Condition standard and are ready to work on the One NZ network.
And with a 24 month warranty , you’ve got peace of mind if something goes wrong.
Will my refurbished phone work with One NZ services?
Yes. All refurbished phones we sell are tested to make sure they work on the One NZ mobile network.
Just insert your SIM and download your eSIM, set up your phone and you are ready to go. This includes support for One NZ satellite on eligible phone
Just insert your SIM and download your eSIM, set up your phone and you are ready to go. This includes support for One NZ satellite on eligible phone
What if I need help or want to return the phone?
We want you to feel confident in your choice.
If you buy online and change your mind, you can return the phone within seven days through our returns process. All refurbished phones also come with a 24 month warranty for extra peace of mind.
https://one.nz/help/online-orders/return-or-exchange/
If you buy online and change your mind, you can return the phone within seven days through our returns process. All refurbished phones also come with a 24 month warranty for extra peace of mind.
https://one.nz/help/online-orders/return-or-exchange/
Is the battery as good as a new phone?
Every refurbished phone we sell has a battery health level of at least 80 percent.
This is a widely accepted standard that ensures good battery performance fro you and reliable day to day use.
This is a widely accepted standard that ensures good battery performance fro you and reliable day to day use.
Is buying refurbished safe?
Yes. Buying refurbished phones from trusted providers is a safe and popular way to get a premium phone for a lower cost.
Each phone is tested, checked and reset before it is sold, so you can use it with confidence.
Each phone is tested, checked and reset before it is sold, so you can use it with confidence.
Where do your refurbished phones come from?
Where possible, we source phones that were originally sold in New Zealand. This helps ensure they work smoothly with One NZ network features.
From time to time, we may source devices that were originally sold overseas. When we do, we make sure they still work properly on our network and continue to receive supported software updates from the manufacturer.
From time to time, we may source devices that were originally sold overseas. When we do, we make sure they still work properly on our network and continue to receive supported software updates from the manufacturer.
Can I use Phone Dollars to buy a Refurbished Mobile?
No, you can’t use Phone Dollars to buy a refurbished mobile.