This article explains how to set up and manage your voicemail service on Mobile, Home Phone Wireless or a Wireless Broadband account.
What is Voicemail?
Voicemail is like an answering machine on your phone. When you can't pick up a call, the caller can leave you a voice message that you can listen to later.
You should know
iOS 18 and Voicemail Changes
Recently, Apple released the iOS 18 update.
- Default Settings: iOS 18 defaults voicemail settings to Apple’s Live Voicemail, replacing One NZ’s service. This feature is enabled by default and uses a generic greeting.
- Setup Required: You would need to set up a PIN and greeting for Apple Live Voicemail.
- Two Voicemails: You now have two voicemail systems: One NZ Voicemail and Apple Live Voicemail.
- Apple Voicemail: Calls to an Apple phone will go to Apple voicemail if the line is busy or if there’s no answer.
- One NZ Voicemail: If the phone is off or out of coverage, calls will go to One NZ voicemail.
Missing Voicemails or Greetings?
If you've lost voicemail messages or your custom greeting, it might be because the new "Live Voicemail" feature is enabled by default.
If you prefer the One NZ voicemail experience, you can disable "Live Voicemail" on your iphone:
- Go to Settings > Phone > Live Voicemail.
- Toggle Live Voicemail off.
Reference: Use Live Voicemail on your iPhone - Apple Support (NZ)
How does Voicemail work?
Voicemail gives callers the ability to leave a message when you're busy or not available.
Note: In some cases, you are charged to call voicemail. Please check your plan's pricing information.
Getting Started with Voicemail
Dial 707 from your mobile or wireless home phone on our network and follow the voice prompts. There are two key aspects of setting up voicemail for the first time.
- Your greeting: This is the message people who are diverted to your voicemail will hear
- Your voicemail PIN: This is a 4-6 digit number that is needed when you're checking your voicemail from a landline or another mobile
Listen to your Voicemail
Accessing your voicemail use 707 or 021700700 only when accessing your voicemail from your own phone. This is known as the "trusted access number," and the voicemail platform matches the calling number with your mailbox number.
Within New Zealand
Overseas
Wholesale/MVNO and MVNE customers
Within New Zealand
- Dial 707 from your mobile on our network
- Select Listen (Press 1)
Overseas
- Dial +6421700700 from your mobile on our network
- Enter your mobile number, starting with 21
- Enter your voicemail PIN
Wholesale/MVNO and MVNE customers
- Dial 606 from your mobile on our network to listen to your messages
- Dial 0818 or 0508700719 from your landline on our network to listen to your messages
Accessing Voicemail from Another Phone
If you're calling from a phone that isn't your mailbox number and want to listen to your messages:
- Call your own number.
- Press # when you hear your greeting, or press ## at the end of your greeting.
- Enter your voicemail PIN when prompted.
- You can access your messages now
Managing Your Voicemails
Your voicemails are private and only you can access them. They stay available until you listen to them, as long as they aren't deleted after 30 days.
After you listen to a voicemail, you can keep it for another 30 days. If you want to keep it longer, just listen to it again to renew the 30-day period.
Important: Voicemails can't be retrieved once they have been deleted, or after voicemail has been deactivated.
After you listen to a voicemail, you can keep it for another 30 days. If you want to keep it longer, just listen to it again to renew the 30-day period.
Important: Voicemails can't be retrieved once they have been deleted, or after voicemail has been deactivated.
Voicemail Inbox Capacity
Your voicemail inbox can hold up to 50 messages. If your inbox is full, you'll be notified and no more messages can be left until you delete some.
How to cancel your Voicemail
Call our Customer Care team on 777 - they will help you remove the voicemail service from your account.
Navigating Your Voicemail Interface
Steps
Change Voicemail PIN
- Dial 707 from your mobile on our network
- Select Other Settings (Press 4)
- Select Change PIN (Press 1) and follow the instructions
Manage Voicemail PIN
- Dial 707 from your mobile on our network
- Select Other Settings (Press 4)
- Select Manage PIN (Press 2) and follow the instructions
Manage Calling Number
Manage calling number (CLI), this allows customers to call the number that left the message directly from their voicemail.
- Dial 707 from your mobile on our network
- Select Other Settings (Press 4)
- Select Manage calling number (CLI) (Press 3) and follow the instructions
Record or Remove a Temporary Greeting
* Temporary Greeting is an Alternative Greeting and comes with the option to turn Accept Message off. Although every time the customer accesses their voicemail it will ask them to turn it off.
- Dial 707 from your mobile on our network
- Select Personal Options (Press 3)
- Select Temporary Greeting (Press 6) and follow the instructions
Manage Messaging Features
The options highlighted in blue are all related to the Messaging feature. The Voicemail Send, Reply, and Transfer features are available only between mailboxes on our voicemail platform. These features won't work with numbers that don't have a mailbox.
- Dial 707 from your mobile on our network
- Select Send Message Option (Press 2)
- To reply to a message, select Reply to Message (Press 2) and follow the instructions or
- To transfer the message, select Transfer Message (Press 3) and follow the instructions
Manage Who Called Text Notification
Who Called Text Notification is only available for One NZ Prepay and Pay Monthly plans.
- Dial 707 from your mobile on our network
- Select Other Settings Option (Press 4)
- Select Who called Text notification (Press 4) and follow the instructions
Manage Outcall Notification
Outcall notification is a classic feature where your voicemail system calls you to let you know you have a new message. You can even set it up to call a different number than your own.
- Dial 707 from your mobile on our network
- Select Other Settings Option (Press 4)
- Select Outcall notification (Press 7) and follow the instructions
Manage Group lists Setup
Group lists are available only on Mobile Voicemail Plus plans and for a select few Fixed Broadband customers on specific plans.
- Dial 707 from your mobile on our network
- Select Other Settings Option (Press 4)
- Select Group Lists setup (Press 5) and follow the instructions