Viewing your ICT Service Requests

Published on: 5/09/2024 07:57 AM

To log an ICT Service Request, follow Log a new ICT Service Request article

Steps

  1. At the top of the view Service Request page, you can filter your search:

    Screenshot_ICT Service Request_ICT Service Request Filter

    There is also a table showing all your Service Requests with current status and our Assigned agent that is working on your request

  2. You can click on the View Detail button to look at the request including the Log information showing the progress of your Service Request

    Screenshot_ICT Service Request_ICT Service Request log information

    If our agent assigned to your Service Request requires more information, they will add a note to the Service Request which will send an email to the person who raised the Service Request.

    You will then need to just provide the requested information as a new comment on the Service Request detail page for the agent to complete your Service Request

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