Our commitment to you
- We take pride in standing behind our promises to deliver your rights as a customer.
- At One NZ we want to provide great customer service, making sure your experience with us is everything you expect and more.
- Customer satisfaction is extremely important to us and we aim to resolve all problems and complaints to your satisfaction quickly and effectively.
- If for any reason you are unhappy with the service or experience you have received, please let us know so that we can remedy the situation.
- One NZ is a member of the Telecommunication Dispute Resolution (TDR) Scheme and is a fully supportive and committed member of the industry service standards and Customer Complaints Code. More information on TDR is available at www.tdr.org.nz/
Your rights as a One NZ customer
You have the right:
- To be treated with courtesy, respect and fairness at all times.
- To have access to information about your services, your account, and any feedback that you have provided.
- To provide feedback or raise a complaint if you are unhappy in any way.
- To seek independent advice or assistance if you are not satisfied with One NZ's resolution of your problem.
Fill out this form to contact us by email if you have any complaints you would like to make.
Or you can post it to us at
One New Zealand PO Box 7281 Wellesley Street Auckland