This page explains how upgrade HG659 modem firmware.
Before you begin
We recommend that you create a backup
of your current modem configuration.
In most cases you will be able to update your modem's firmware without any impact to your services. However, it is important that you are aware that this firmware update:
- Could remove any custom or advanced configuration settings in your modem
- Will change the current default Admin password of your device
- If you have a phone(s) attached to your modem, there will be a disruption to services during the upgrade. You can minimize the impact by backing up and restoring your modem configuration.
Steps
Download the firmware file and save it to an easily accessible location on your computer
- Filename: HG659-16V100R001C206B026_main.bin
- File size: Approximately 18MB
Browse to your modem's admin page (usually http://192.168.1.1 by default)and log in with the following details:
- Default username Admin
Default password, either:
- VF-NZhg659 (note - case sensitive) or
- @ and then the last eight digits of your modem's serial number. (E.g. @12345678)
- Before continuing, ensure that you have backed up your modem configuration
- Click the Maintain tab
- Click Device Management
- Click Firmware upgrade
- Click File and browse to the firmware file location on your computer
Select the .bin firmware file, and click Upgrade
- Wait for the firmware upgrade to complete (this may take between 10 to 15 minutes and your modem will automatically restart when it completes)
- Do not navigate away from the page
After the modem restarts, the modem interface appears. The firmware upgrade is now complete.
- Your modem will automatically re-establish an internet connection.
- If you have a phone connected to your modem, the configuration file will automatically be downloaded and applied approximately 5-10 minutes after the upgrade.