The unlock code we sent you is an alpha numeric code. Please follow the steps below carefully. They are different for each phone.
- You will not need Wi-Fi to complete the unlock.
Unlock instructions for the Alcatel 10.42
- Insert a non-One NZ SIM card
- Power on the handset. The device will display "Network locked" or "SIM ME lock"
- Enter the SIM unlock code
- Select "OK" - the handset is now successfully unlocked.
Note: If the "SIM network unlock PIN" is entered incorrectly more than 10 times, the phone will display another "unlock SIM BLOCK" prompt screen and ask for an unblock pin. Please contact One NZ on 777 again to receive this unblock pin. After the unblock pin is entered correctly the phone will still be locked but now the "SIM network unlock PIN" prompt screen is brought back.
Please note: We cannot guarantee that an unlocked phone will be compatible with another network.
This is because different networks may use different technologies and frequencies. Please check compatibility requirements with the destination network provider.
Important: Do not try to guess, or make up, your unlock code.
If our instructions are not followed carefully and you enter an incorrect code multiple times, you may lock your phone completely. If, after three attempts, your phone does not unlock please call us on 0800 837 867 (Mon-Fri, 8am-6pm). We can only help with unlocking One NZ mobile devices purchased from an authorised One NZ retailer that hasn't been tampered with, is not 'jail broken' or flashed.
If you want to use your locked One NZ mobile on another network in NZ or overseas (with another network's SIM card) you will need to make sure it's unlocked.
Please note: We cannot guarantee that an unlocked phone will be compatible with another specific network. This is because different networks may use different technologies and frequencies. Please check compatibility requirements with the destination network provider.