The unlock code that we sent you is an alpha numeric code.
Please follow the steps below carefully, since they are different for each phone.
This process lets the phone connect to any network carrier.

• You won't need WiFi to complete this unlock procedure.

If you haven't already done so, update your phones OS, using the manufacturer's instructions. This can be helpful to make sure you have the latest carrier settings.

Steps

1. Switch the Samsung phone off.
2. Insert a non-One NZ SIM.
3. Power the phone on.
4. The phone will now display "Network Locked" and ask you for a password.
5. Enter teh unlock code received from One NZ.
6. The phone should now be unlocked. 

Note for care: If the "SIM network unlock PIN" is entered incorrectly more than 10 times, the phone will display another "unlock SIM BLOCK" prompt screen, and then ask for an unblock pin.
Please contact One NZ on 777 again to receive this unblock pin. After the unblock pin is entered correctly the phone will still be locked but now the "SIM network unlock PIN" prompt screen is brought back.

Please note: We cannot guarantee that an unlocked phone will be compatible with another network.

This is because different networks may use different technologies and frequencies.
Please check compatibility requirements with the destination network provider.

Important: Do not try to guess, or make up, your unlock code.

• If our instructions are not followed carefully and you enter an incorrect code multiple times, you may lock your phone completely.
• If, after three attempts, your phone does not unlock please call us on 0800 837 867 (Mon-Fri, 8am-6pm).
• We can only help with unlocking One New Zealand mobile phones, that were bought from an authorised One NZ retailer that hasn't been tampered with, and is not 'jail broken' or flashed.

Learn more about how to unlock your phone here.