The unlock code we sent you is an alpha numeric code. Please follow the steps below carefully. They are different for each phone.

• You need your One NZ SIM card to be in the device
• You will not need Wi-Fi to complete the unlock.

Unlock instructions for the Samsung GALAXY Mini 2

• Switch phone off
• Insert a non-One NZ SIM card
• Power up phone
• Enter your SIM or PIN lock code (if they have been set on the phone). Note: This is not the same as the unlock code
• Phone will display "Network Locked" and ask for a password
• Enter unlock code received from One NZ
• Phone should now be unlocked.

If the network lock code is entered incorrectly more than 10 times, the phone will display "Phone Freezed" and ask for a password. Please contact us on 777 again to receive this password.
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Please note: We cannot guarantee that an unlocked phone will be compatible with another network.

This is because different networks may use different technologies and frequencies. Please check compatibility requirements with the destination network provider.

Important: Do not try to guess, or make up, your unlock code.

If our instructions are not followed carefully and you enter an incorrect code multiple times, you may lock your phone completely. If, after three attempts, your phone does not unlock please call us on 0800 837 867 (Mon-Fri, 8am-6pm). We can only help with unlocking One New Zealand mobile devices purchased from an authorised One NZ retailer that hasn't been tampered with, is not 'jail broken' or flashed.