This article explains how you can check what Wi-Fi speeds you can expect from devices connected to either the Ultra Hub or Ultra Hub Plus

Before you begin

What you'll need:

• x1 Ultra Hub or Ultra Hub Plus
• x1 Computer which is connected to the modem through Wi-Fi
• The username and password for your modem's web management page

If you're using your own modem or a non-One NZ modem, please refer to the modem user guide for expected Wi-Fi speed.

Steps

1. Log into the modem's web management page
2. Click the Wi-Fi tab
    
3. From the drop-down menu at the top right-side of your screen, select Advanced Mode
   
4. From the left-side menu, select Client Monitoring
   The Client Monitor screen appears  
5. From the Choose Device drop-down menu, select the relevant device
   The Device Details screen appears  
6. Note down what appears in the Frequency field
    
7. From the Devices Compatibilities field, note down the following details:
   
   • Antenna configuration
   • Bandwidth
     Need help understanding what is displayed in this field? Select the Wi-Fi frequency you are connected to from the options below: 

   2.4 GHz

   Antenna configuration	Possible configurations: 1 x 1 2 x 2 3 x 3 4 x 4
   Bandwidth	SGI20 = 20 MHz  SGI40 = 40 MHz

   5 GHz

   Antenna configuration	Possible configurations: 1 x 1 2 x 2 3 x 3 4 x 4
   Bandwidth	80MHz

    

8. With the information you noted down in step 6 and step 7, use the table below to find the expected speed for your device:  

   Frequency	2.4GHz						5GHz
   Bandwidth	20MHz		40MHz				80MHz
   Antenna	1 x 1	2 x 2	1 x 1	2 x 2	3 x 3	4 x 4	1 x 1	2 x 2	3 x 3	4 x 4
   Theoretical max speed (Mbps)	72.2	144.4	150	300	450	600	325/433.3	650/866.7	975/1300	1300/1733
   Your expected speed (Mbps)	25 - 35	60 - 70	60 - 70	~140	~210	~280	~140	~280	~420	~560

Support

If you find that your expected speed is considerably lower than the above table suggests it should be, contact our Fixed Line Customer Care team .