This article covers the most common questions and answers about the DN8245 Modem

Do I have to use the cables etc supplied in the box?

We recommend that you use the components in the box. They have all passed strict quality control and help ensure best performance compared to older or possibly damaged cables.

Connect a printer to your modem using USB or WPS

While the modem has a USB point available, there is no option to connect to USB printers or other media sticks to these new modems. printers can be connected. 

Connect a USB hard drive to your DN8245

While the modem has a USB point available, there is no option to connect to USB printers or other media sticks to these new modems

Can I turn off my DN8245 when I'm not using it?

If you use a landline, the DN8245 must always be turned on and connected to the telephone jack so you can make or receive calls. It's safe to leave it on even if you only use the internet, and it uses little power.

If you've got a landline

If your phone is connected through your DN8245 modem and there is a power blackout or your modem is disconnected from the internet, you will not be able to make or receive phone calls, including calls to emergency or other services.

Technical specifications of the DN8245

Is bridging, telnet or SSH supported out of the box?

Bridge Mode is supported, however Telnet and SSH are not.

Updating firmware

Most firmware updates are carried out automatically by us, so you don't need to do anything

Can't browse the internet and / or use the phone?

If you have previously been able to browse the internet and / or talk on the phone before, check that your DN8245 modem cables are connected properly. Restart your modem and connected device (e.g. computer or tablet) by turning them off and on again. Often connection issues are resolved this way.

If wireless is not visible

Update the Wifi drivers on the device

Or disable Wifi6 on the modem (you can select Wifi AC only rather than AC/AX)

Can't log into the DN8245 using the default username and password?

In some rare cases, you may not be able to log into your DN8245 using the default username and password (appears on the sticker on the bottom of your modem). To fix this issue, you should try and manually factory reset your modem by using the Reset PINhold on the back of the modem. 
If you've previously changed your modem's username and password, you should be using the credentials you created to log in.

If you are still unable to log into your DN8245, please call us on 0800 438 448.