Set up Voicemail and PIN

From your phone

1. Dial 083210 from your home phone
2. Enter 1234 (this is your temporary PIN)
3. Enter a new PIN and decide whether to have PIN protected access
4. Enter your PIN
5. Press #
6. Follow the voice prompts to set up your mailbox

From another phone
If you are calling from outside the local calling area or from a mobile phone, applicable call charges apply

1. Dial +64 83 083210 (or 083210 from your mobile) to access the main menu
2. Enter your mailbox number (your area code without the 0 - followed by your phone number e.g. 4 123 4567)
3. Press #
4. Enter 1234 (this is your temporary PIN)
5. Enter a new PIN and decide whether to have PIN protected access
6. Enter your PIN
7. Press #
8. Follow the voice prompts to set up your mailbox

Record your voicemail greeting

This is the greeting callers will hear when you can't answer the phone. You can choose our standard greeting or record your own and you can change this greeting as often as you like. 

From your phone:

1. Dial 083210 
2. Enter your PIN (if prompted)
3. Press #
4. Press 3 for personal options
5. Press 1 for greeting options
6. Press 1 again to record your own personal greeting, or
7. Follow the voice prompts

Record a mailbox name

This is the name you will hear when you access your mailbox

From your phone:

1. Dial 083210 
2. Enter your PIN (if prompted)
3. Press #
4. Press 3 for personal options
5. Press 1 for greeting options
6. Press 3 to record your mailbox name
7. Follow the voice prompts 

Change the number of rings before voicemail activates

From your phone:

1. Dial 083210 
2. Enter your PIN (if prompted)
3. Press #
4. You'll be told how many new and saved messages you have and they will play automatically
5. Press 3 for personal options
6. Press 3 for 'message waiting notifications, ringing options or Call Forward' 
7. Press 1 to choose the number of rings
8. When prompted, set the number of rings before the phone diverts to voicemail

Listen to voicemail messages

If there is a new message in your mailbox, you will hear a series of fast beeps when you pick up the phone

From your phone

1. Dial 083210
2. Enter your PIN (if prompted)
3. Press #
   
   You will be told how many new and saved messages you have and they will play automatically
4. Follow the voice prompts

From another phone
If you are calling from outside the local calling area or from a mobile phone, applicable call charges apply.

1. Dial 00 64 83 083210
2. Enter your mailbox number (your area code without the 0 - followed by your phone number e.g. 4 123 4567) and press #
3. Enter your PIN
4. Press #

While listening to your messages you can

• Press 0 to get help
• Press 1 to repeat the message
• Press 2 to save the message
• Press 3 to delete the message
• Press 5 to copy and forward the message to other mailboxes
• Press 6 to scan your messages
• Press 7 to rewind the message back 10 seconds
• Press 8 to pause the message (press 8 again to restart)
• Press 9 to forward the message 10 seconds or skip the date and time before a message
• Press 11 to find out when the message was received. Your message will continue to play from where it was interrupted
• Press # to skip to the next message
• Press * to go back to the main menu
• Press *** or END to exit your mailbox

Recovering a deleted message

If you delete a message by mistake, do not hang up.

From your phone:

1. Press the * key to go back to the main menu
2. Press 1 to listen to your messages again.
   
   The message you deleted will be played last. You can then choose to listen to it again, save or delete it.

Once you've hung up, you will not be able to retrieve any messages you have deleted.

Leave a message in your own mailbox

From your phone:

1. Dial 08320 0000
2. Leave a message

Change Voicemail PIN

You will need your current security PIN before you can change it.

1. Dial 0818 for voicemail (or 0508 700 719 if using  another phone)
2. Enter PIN or Mailbox ID and PIN
3. Select Other Settings (Option 4)
4. Select PIN change (Option 1)

Record Temporary Greeting

1. Dial 0818 for voicemail (or 0508 700 719 if using  another phone)
2. Enter PIN or Mailbox ID and PIN
3. Select Personal Settings (Option 3)
4. Select Temporary Greeting from the main menu (Option 6)
5. Select one of the following
6. Press 1 to save OR
7. Press 2 to Record again
   
   
   
   After recording and saving the greeting, you will hear a pre-recorded confirmation that the temporary greeting has been saved.
   
   
   
   If you call 0818 or 0508 700 719 after hearing the confirmation, you will be advised that a temporary greeting is currently active.
   
   
   
   To remove your greeting, follow the steps as above but for the last step Press 3 to cancel.