Initial tuning for VDSL connections
When a new VDSL broadband connection is not faster than your previous ADSL service, we will reconnect you to your previous broadband service (ADSL) with us at no charge.
Record your home phone mailbox name (ADSL/VDSL)
This is the name you hear when you access your mailbox.
VDSL | What happens if I use all my data?
When you reach the end of your plan's data allowance, you will be charged at an excess data rate of $2 per gigabyte (GB), or part thereof. Don't worry though, we will send you usage notifications at 80% and 100% of your plan's data allowance - you can always check on your data allowance at any time in the My One NZ service online.
Using home phone voicemail from overseas (ADSL/VDSL)
You can check your messages anytime from almost any phone, anywhere in the world.
VDSL | Is interleaving available?
Yes and it's not possible to turn interleaving off for VDSL. Instead, Dynamic Line Management will monitor the interleaving setting and increase or decrease the amount of interleaving required to make your connection stable. Interleaving is a technique for making broadband connection error correction more robust.
Phone and Faxline for home phone (ADSL/VDSL)
Let's you have your phone and fax machine operating on the same phone line. Please note this service is not available in all areas. There is a monthly fee for Phone and Faxline.
Change your home phone voicemail PIN (ADSL/VDSL)
You can change your voicemail PIN at any time. It must be between four and ten digits and it can't start with 0 or be the last four digits of your phone number.
Broadband | Fix Frequent ADSL/VDSL broadband disconnections
This article provides details on what causes frequent disconnections and how to potentially resolve them
Change the number of rings for home phone (ADSL/VDSL)
This article steps you through how to change the number of rings on your home phone before voicemail kicks in.
Listening to home phone voicemail messages (ADSL/VDSL)
If there's a new message in your mailbox, you'll hear an interrupted dial tone (a series of fast beeps) when you pick up the phone. You can check your messages from any phone.