This page explains how to factory reset an Ultra Hub modem.
Steps
There are two ways to factory reset your modem:
Manual
- Ensure the Ultra Hub is powered on
- On the back of the modem, find the Reset hole and lightly press the reset button using either a ballpoint pen or pin All the modem lights will turn on
- While holding the reset button, wait for all of the modem lights to turn off and then immediately stop pressing the reset button
The lights will turn off in a sequenceAfter releasing the reset button, your modem will go through its reset cycle. During this time the Power light may turn on and off up to 10 times
- Wait for the Power and Internet lights to turn on
When the modem finishes powering on, open your web browser and go to 192.168.1.1 and try entering the username and password which appears on the bottom of your modem
Through Web Management Portal
- Open a web browser and go to 192.168.1.1
The Welcome screen appears - Complete the following fields:
- Username: vodafone
- Password: You can find this on the bottom of your modem
- Click Log In
The Overview screen appears - Click the Settings tab
- From the left-hand menu, click Configuration The Configuration screen appears
- In the Factory Settings section, click Reset The Factory Reset popup appears
- Click Apply A Configuration Restoration progress bar appears - ensure you do not turn off your modem while this is on your screen.
After the factory reset is complete, the Configuration Restored Successfully message appears.
Please note: It can take 3-5 minutes for the router menu to come back online. In some circumstances you may see a timeout page before the success screen - simply try to log in again after about 5 minutes. - Click OK
