This article contains steps on how to setup Call Divert on your mobile.
Before you begin
With Call Divert, you can control what happens to inbound calls so that if your phone is off, outside of coverage or you don't answer within 20 seconds.
You can also choose to forward all calls immediately, for those times when you can't or don't want to answer, using the codes below on your phone's keypad.
Please note:
- On Account mobile customers this service is on by default
- Prepay customers: This service is not available
There is no charge to use this service for Pay Monthly mobile customers.
As an alternative, you may also be able to set up Call Divert directly on your handset: For information on what are your device's call forward settings, refer to your handset user guide
.
Steps
Setup Guides
To enter * * as part of your callForward options, you may need to leave a 2 second gap between each press of the * key
Divert calls to voicemail
- Activate: * * 21 * +6421700700 FREE +6421700700 # (SEND)
- Deactivate: # # 21 # (SEND)
- For example, if calls are diverted from number A to B, when a caller reaches a voicemail, it will be of number B.
Divert calls to a designated number
- Activate: * * 21 * full phone number # (SEND)
- Deactivate: # # 21 # (SEND)
Divert unanswered calls
- Activate: * * 61 * full phone number # (SEND)
- Deactivate: # # 61 # (SEND)
Divert no reply
When your phone is turned off or not connected to the network
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Forward calls when busy
- Activate: * * 67 * full phone number # (SEND)
- Deactivate: # # 67 # (SEND)