About faxMail

Find out how faxMail works, how to manage your mailbox and alerts, and how to retrieve or forward your faxes.

What is faxMail?

faxMail helps make sure you don’t miss a fax if your fax machine is busy, out of paper or unavailable.

Incoming faxes are held in your faxMail mailbox until they can be delivered to you. Set-up and monthly charges apply.

Your faxMail mailbox and PIN

Your faxMail mailbox number is based on your fax number, starting from the second digit of the area code.

For example, if your fax number is 09 345 6789, your mailbox number is 9 345 6789.

Your faxMail PIN protects your mailbox and is required to retrieve faxes or change your faxMail settings.

If the phone line you’re calling from has other features such as voicemail, press * after dialling 083211 to bypass those services.

Set up your faxMail PIN and business name

To set up faxMail for the first time:

1. Dial 083211 from a touchtone phone.
2. Enter your mailbox number.
3. Enter your starter PIN, which is the same as your mailbox number.
4. Enter your new PIN and press #.
5. Press 1 to confirm.
6. Record your business name and press #.
7. Press 1 to confirm.

Set up fax alerts

You can set faxMail to call your telephone, mobile or pager when you have a fax waiting.

To manage your alerts:

1. Dial 083211.
2. Enter your mailbox number and PIN.
3. Select Personal options.
4. Select Fax alert options.
5. Follow the voice prompts to choose where you want alerts sent and enter the contact number.

You can also choose how long faxMail waits before notifying you that a fax is waiting.

Set up an alternative fax number

faxMail can send your faxes to another fax machine if your usual fax number is still busy after 30 minutes.

To add or change an alternative fax number:

1. Dial 083211.
2. Enter your mailbox number and PIN.
3. Select Delivery options.
4. Choose the option to change your alternative delivery number.
5. Enter the alternative fax number, including the area code.
6. Confirm the number when prompted.

Retrieve a fax manually

faxMail normally delivers your faxes automatically, but you can request immediate delivery.

1. Dial 083211.
2. Enter your mailbox number and PIN.
3. Press 1 to receive fax messages.
4. Choose your normal fax number or follow the voice prompts to enter another fax number.

Fax delivery retry schedule

If faxMail can’t deliver a fax straight away, it will automatically retry:

• 6 times at 5-minute intervals
• 6 times at 15-minute intervals
• 6 times at 30-minute intervals.

If the fax still hasn’t been delivered, faxMail will try again after 10pm.

Check your faxMail usage

You can hear how many fax messages and pages have been delivered during the current calendar month.

1. Dial 083211.
2. Enter your mailbox number and PIN.
3. Select Fax delivery options.
4. Select the option to hear your status report.

Change your faxMail PIN

To change your PIN:

1. Dial 083211.
2. Enter your mailbox number and current PIN.
3. Select Personal options.
4. Select the option to change your PIN.
5. Follow the voice prompts.

Forward a fax from mobile voicemail

If your faxMail service is accessed through mobile voicemail, you can forward a stored fax to a landline fax number for printing.

1. Dial 707 from your mobile, or 021 700 700 from another phone.
2. Select Listen.
3. Select To Forward.
4. Enter the landline fax number you want the stored fax sent to.
5. Confirm the details and select Send.

You’ll receive a warning when your mailbox is nearly full at 25 combined voice and fax messages.

TXT notification retry schedule

If a TXT notification isn’t successful, faxMail will retry based on the response:

Add, change or cancel faxMail

To add, change or cancel faxMail:

• call 888 from your One NZ mobile
• call 0800 800 021 from a landline.

The current One NZ faxMail support page lists these contact numbers.
For information about other calling features, see Business landline add-ons and features .