This service ensures you never miss a fax, even if your fax machine is busy, out of paper or out of action. Call us on 888 from your mobile or 0800 888 305 if you want to buy or cancel this service. There is a set up and monthly cost for faxMail .
About faxMail
Your faxMail mailbox - where faxes are held until they can be forwarded to you - sits in our message exchange.
faxMail mailbox number- this is same as your fax number starting with the second digit of your area code. eg if your fax number is 09 345 6789, your mailbox number will be 9 345 6789.
Your faxMail PIN
- This is your personal identification number. No-one can retrieve your faxes or change your fax mail set up without knowing your PIN.
- If the line you are using to call fax mail has other phone feature services (eg voicemail) you will always need to press the * key after dialling 083211. This bypasses the phone feature services on the line.
Using faxMail
- Dial your faxMail mailbox number
- Press * to cancel
- Press 0 for help
faxMail attempts to deliver your faxes:
- Six times at 5-minute intervals, thenSix times at 15-minute intervals, andSix times at 30-minute intervals
- If it isn't answered by then, Fax Mail will try and send it after 10pm
Set up your faxMail PIN and add your business name
- Dial 083211(from a touchtone phone)
- Enter your mailbox number
- Enter your starter PIN (same as your mailbox number)
- Enter your new PIN and press #
- Press 1 to confirm
- Record your business name and press #
- Press 1 to confirm
Set up a fax alert
- Dial 083211(from a touchtone phone)
- Enter your mailbox number
- Enter your PIN
- Press 3 for "personal options"
- Press 3 for "fax alert options"
- Press 2 if you want Fax mail to call your pager, or 3 to call your telephone or mobile phone
- Press 2 to set up your fax alert calls
- If you're setting up calls to your telephone or mobile phone, press 1 to set up your first schedule
- Enter your phone, mobile or pager number beginning with your full area code
- Press #
- Press 1 to confirm the number is correct or 2 to re-enter
- Press 1 to complete setting up your fax alert call.
Set up fax waiting
To choose where and when fax mail calls to notify you of waiting faxes.
- Dial 083211 (from a touchtone phone) to call our Message Exchange
- Enter your mailbox number
- Enter your PIN
- Press 3 for "personal options"
- Press 3 for "fax alert"
- Press 2 if you want Fax mail to call your pager, or 3 to call your telephone or mobile phone
- Press 3 to set up fax waiting
- Press 2 to turn fax waiting on
- Enter the length of time (in minutes) you want fax mail to wait before calling you (eg for 1½ hours), enter 90 minutes
Set up an alternative fax number
faxMail can send your faxes to another machine if yours is still busy after 30 minutes.
- Dial 083211 (from a touchtone phone) to call our message exchange
- Enter your mailbox number
- Enter your PIN
- Press 4 for 'delivery options'
- Press 2 to 'change your alternative delivery number'
- Press 2 to change your fax number
- Enter your alternative fax number beginning with
- the area code, press #
- Press 1 if the number is correct or 2 to re-enter.
Retrieve faxes manually
- faxMail will automatically deliver your faxes but if you want immediate delivery.
- Dial 083211 (from a touchtone phone) to call our message exchange
- Enter your mailbox number and PIN
- Press 1 to receive fax messages
- To deliver to your normal fax number press 1 or follow the voice prompts to enter another fax number
Keep track of faxMail use
faxMail will tell you over the phone how many fax messages and how many pages have been delivered to you for the current calendar month.
- Dial 083211 (from a touchtone phone) to call our message exchange
- Enter your mailbox number
- Enter your PIN
- Press 4 for "fax delivery options"
- Press 3 to receive status report
Change your faxMail PIN
- Dial 083211 (from a touchtone phone) to call our message exchange
- Enter your mailbox number
- Enter your PIN
- Press 3 for "personal options"
- Press 2 to change your PIN
- Follow the voice prompt instructions