Remote Phone Divert | User guides for legacy Copper phone lines

Published on: 4/11/2025 07:01 AM

This article explains how to set up and manage Remote Call Diversion on copper phone lines.

Before you begin

Note: ADSL/VDSL is no longer sold by One NZ as of 1 October 2025.

Remote Phone Divert allows you to transfer your incoming calls to another number, so you can answer calls wherever you are when you are not home.

Standard calling charges apply if you divert calls to a mobile phone or to another phone outside your local calling area, including international.

These charges are payable by you (the call diverter), not the caller.

If these instructions do not work, try following the 'Cable/HFC guide

From your phone:

From your phone:

If you're calling from within New Zealand, dial 083215 and wait for the voice prompt
Enter your phone number and then enter your PIN

If you haven't done a remote diversion before, the PIN is 12345
Select 1 to access call diversion
Wait until you hear a dial tone
If you haven't set up call diversion slots:
- Enter 181
- Enter the slot number, from 161-169, you want to assign a number to
- Enter the phone number you want to divert to, followed by the # key
Enter the slot number that relates to your diversion number, eg, 161
Listen for the confirmation dial tone. It will have one long beep, a short beep and another long beep. Then, either end the call or wait until you connect to the diversion number.

To turn off call diversion from another phone:

Repeat steps one to six above
Once you hear a tone that has one long beep, a short beep and another long beep, enter 160.
Wait for the dial tone and then end the call.

To turn off call diversion from overseas, you'll need to contact us to do this for you.

Before using this feature for the first time, you need to complete the following steps from your home phone:

Dial *81
Enter *75
Press #
Enter the default PIN 1234
Press #
Enter a new PIN as prompted
Press #
Re-enter your new PIN
Press # to confirm

You will then be told that your PIN has been updated and the service is ready for you to use

Dial the relevant number shown below from any phone

Remember to use the area code when dialling from a mobile phone or from outside your local calling area:
- Wellington 04 939 2372 (939 CDRA)
- Christchurch 03 982 2372 (982 CDRA)
You will then be asked to enter your phone number (that is, the number you want your calls diverted from) and your PIN, followed by #

You must enter the phone number and the PIN in succession for the activation to work
Enter *23
Press #
Enter the phone number you want your calls diverted to
Press #
Press 1 to confirm the phone number

You'll hear two beeps to confirm that your calls will be diverted

Enter the cancel code #23

You'll hear two beeps to indicate that Phone Divert Remote has been cancelled

Dial the relevant number shown below from any phone

Remember to use the area code when dialling from a mobile phone or from outside your local calling area:
- Wellington 04 939 2372 (939 CDRA)
- Christchurch 03 982 2372 (982 CDRA)
Enter the phone number (that is, the number you have been diverting calls from) and your PIN, followed by #

You must enter the phone number and the PIN in succession for the deactivation to work
Enter #23 then press #

You'll hear two beeps to indicate that Phone Divert Remote has been cancelled