Remote Phone Divert | User guides for legacy Copper phone lines

Published on: 5/09/2024 07:54 AM

This article explains how to set up and manage Remote Call Diversion on copper phone lines.

Before you begin

Remote Phone Divert allows you to transfer your incoming calls to another number, so you can answer calls wherever you are when you are not home.

There is a monthly fee for Remote Call Divert .

Standard calling charges apply if you divert calls to a mobile phone or to another phone outside your local calling area, including international.

These charges are payable by you (the call diverter), not the caller.

Steps

ADSL/VDSL Guide

If these instructions do not work, try following the 'Cable/HFC guide

Turn Remote Phone Divert On

From your phone:
  1. Dial 083215
  2. Enter your area code and your phone number. For example, 09 123 4567
  3. Enter your PIN
  4. Follow the prompts (i.e. press 1 to access call diversion)

Turn Remote Phone Divert Off

From your phone:
  1. If you're calling from within New Zealand, dial 083215 and wait for the voice prompt
  2. Enter your phone number and then enter your PIN



    If you haven't done a remote diversion before, the PIN is 12345
  3. Select 1 to access call diversion
  4. Wait until you hear a dial tone
  5. If you haven't set up call diversion slots:

    • Enter 181
    • Enter the slot number, from 161-169, you want to assign a number to
    • Enter the phone number you want to divert to, followed by the # key
  6. Enter the slot number that relates to your diversion number, eg, 161
  7. Listen for the confirmation dial tone. It will have one long beep, a short beep and another long beep. Then, either end the call or wait until you connect to the diversion number.
To turn off call diversion from another phone:

  • Repeat steps one to six above
  • Once you hear a tone that has one long beep, a short beep and another long beep, enter 160.
  • Wait for the dial tone and then end the call.
To turn off call diversion from overseas, you'll need to contact us to do this for you.

Cable/HFC Guide

Set up Phone Divert Remote

Before using this feature for the first time, you need to complete the following steps from your home phone:
  1. Dial *81 
  2. Enter *75
  3. Press # 
  4. Enter the default PIN 1234
  5. Press #
  6. Enter a new PIN as prompted
  7. Press # 
  8. Re-enter your new PIN
  9. Press # to confirm 



    You will then be told that your PIN has been updated and the service is ready for you to use

Turn Remote Phone Divert on



  1. Dial the relevant number shown below from any phone


    Remember to use the area code when dialling from a mobile phone or from outside your local calling area:

    • Wellington 04 939 2372 (939 CDRA)
    • Christchurch 03 982 2372 (982 CDRA)
  2. You will then be asked to enter your phone number (that is, the number you want your calls diverted from) and your PIN, followed by #


    You must enter the phone number and the PIN in succession for the activation to work
  3. Enter *23
  4. Press # 
  5. Enter the phone number you want your calls diverted to
  6. Press # 
  7. Press 1 to confirm the phone number


    You'll hear two beeps to confirm that your calls will be diverted

Turn Remote Phone Divert off from your home phone

  1. Enter the cancel code #23


    You'll hear two beeps to indicate that Phone Divert Remote has been cancelled

Turn Remote Phone Divert off from any other phone

  1. Dial the relevant number shown below from any phone


    Remember to use the area code when dialling from a mobile phone or from outside your local calling area:

    • Wellington 04 939 2372 (939 CDRA)
    • Christchurch 03 982 2372 (982 CDRA)
  2. Enter the phone number (that is, the number you have been diverting calls from) and your PIN, followed by #


    You must enter the phone number and the PIN in succession for the deactivation to work
  3. Enter #23 then press # 



    You'll hear two beeps to indicate that Phone Divert Remote has been cancelled

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Tags
Fixed Line Phone Features ADSL/VDSL HFC