This article contains information on resetting the PIN for Voicemail (VM) for One Business with Webex.

You should know

Voicemail PIN reset can only be done by Super users. This article has the steps to assign a temporary 5 - digit PIN for the user with Voicemail – Pin issue.

Please first ensure that you have downloaded the Webex App, which can be done here: https://www.webex.com/downloads.html

Steps

1. Log into the Xport Portal
2. Hover mouse over “Services” and click on Group where the user is located.
3. Click Manage for the user needing Voicemail PIN reset
   

   

4. Click Voicemail PIN to assign a temporary 5 - digit Voicemail PIN for the User
5. Enter the temporary PIN in the fields highlighted below:
   

   

   Note: PIN cannot be repetitive (11111, 22222), sequential (12345) or part of the DDi itself.
   
6. Click on Change PIN to save changes
7. Call the voicemail portal via 707 or *62 from the Device or Webex App
8. Enter the temporary PIN assigned in Step 5 followed by the # key
9. Enter a New 5 - digit PIN followed by the # key
10. Re - enter the same 5-digit PIN, followed by # key
11. Once successful prompt is played, end the call